1511 Heritage Lane, Florence, SC 29505

(843) 664-8989 info@heritagedigital.com

What Is A Managed Services Provider?

A managed services provider (MSP) offers management and support of IT network based services, applications and equipment. As businesses become increasingly dependent on IT, the need for a reliable MSP that allows business owners and employees to focus on their core functions has become critical.


The scope of service provided by an MSP varies according to the customer's needs and can involve simple system upgrades to a full network management and support for a pre-established monthly fee. The key element is that it is preventive and proactive in nature.

According to a study on the trends in managed services done by CompTIA, "Among current users of managed services, 46% of firms have trimmed their annual IT expenditures by  25% or more as a result of their shift to managed IT services, including 13% that have slashed annual IT expenditures by 50% or more on the IT functions they have given over to an MSP." 

What Can We Do For You?

We provide proactive IT managed services using a remote monitoring and management (RMM) platform to continually monitor the health and performance of your IT network-without any kind of disruption to your employees' activities. Our robust RMM platform supports early detection and remediation of issues before they cause downtime or data loss. We will also generate regular reports that provide insight into your IT system, including the business value and services being received which will help you plan and budget for future IT expenses.

Reactive IT Services Model

1. An IT issue is detected.

2. You contact your IT solution provider.

3. Once you reach your IT provider, you describe the issue as you understand it.

4. If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location.

5. Once at your location, the issue is properly diagnosed.

6. The issue is resolved.

Proactive IT Services Model

1. An RMM (Remote Monitoring & Management) tool conducts oversight of your network and IT assets 24/7.

2. The RMM tool alerts your MSP to a potential issue or an issue about to occur.

3. A centralized dashboard allows for remote diagnosis and remediation of the issue by the appropriate technician-without disruption to your business flow.

We Also Offer

Help Desk Support
Application Support
Project Management
Network Management, Maintenance, & Support
Remote Monitoring & Management of IT Infrastructure
Backup and Storage
Desktop Management
Mobile Device Management
Programming Design

You can trust us to deliver the level of managed services your business needs to ensure a stable and secure IT environment. Our proactive services model will eliminate business disruptions and give you peace of mind knowing that your networks are always secure and operational with no surprises or unexpected expenses.

Contact us today to begin reaping benefits of being proactive!